Optus Company Cyber Security Posture
optus.com.auAs one of the largest telecommunications companies in Australia, Optus provides mobile, telephony, internet, satellite, entertainment and business network services to more than 10 million customers each day. Our mobile network reaches 98.5 per cent of the Australian population and we are committed to constantly delivering new technologies that will connect more Australians to their friends, families and businesses. We offer a range of pre- and post-paid mobile plans allowing customers to choose a plan that best suits their data and price needs for themselves and their families. Optus is more than just a telco, providing exclusive premium entertainment and sport content across a range of platforms. Whether at you’re at home or on-the-go, you can catch up on the latest TV shows and movies, get closer to the games and players you love with Optus Sport or be the first with tunes on your favourite streaming service and score backstage access to artists with Optus Music. As we move into the next generation, Optus will continue to invest in our people, our communities, our networks and a sustainable future to help create a better and more connected future for Australians.
Optus Company Details
optus
10632 employees
157794.0
517
Telecommunications
optus.com.au
Scan still pending
OPT_5082403
In-progress
Optus Risk Score (AI oriented)Between 900 and 1000
This score is AI-generated and less favored by cyber insurers, who prefer the TPRM score.
Optus Global Score.png)
Optus Company Scoring based on AI Models
| Model Name | Date | Description | Current Score Difference | Score |
|---|---|---|---|---|
| AVERAGE-Industry | 03-12-2025 | This score represents the average cybersecurity rating of companies already scanned within the same industry. It provides a benchmark to compare an individual company's security posture against its industry peers. | N/A | Between 900 and 1000 |
Optus Company Cyber Security News & History
| Entity | Type | Severity | Impact | Seen | Url ID | Details | View |
|---|---|---|---|---|---|---|---|
| Singtel | Breach | 80 | 4 | 02/2021 | SIN18512322 | Link | |
Rankiteo Explanation : Attack with significant impact with customers data leaksDescription: The personal identification information of about 129,000 customers of Singtel was breached in a cyber attack on data transfer software, Accellion’s FTA that it uses. The stolen data includes name, date of birth, phone number, and address of the customers along with bank account information of some former employees. | |||||||
| Optus | Breach | 85 | 4 | 11/2022 | OPT2318111122 | Link | |
Rankiteo Explanation : Attack with significant impact with customers data leaksDescription: Dennis Su, 19, texted 93 of the telco's customers, demanding they transfer $2000 to a CBA bank account He threatened them for exposing personal information being used for financial crimes. He was having a difficult time being unemployed and wanted to make some quick money. | |||||||
| Optus | Cyber Attack | 100 | 6 | 09/2022 | OPT2353111122 | Link | |
Rankiteo Explanation : Attack threatening the economy of a geographical regionDescription: Hackers have breached Optus’ systems. They accessed names, dates of birth, phone numbers, email addresses, physical addresses and driver’s licence numbers of millions of the telecommunications giant’s customers. Up to 9 million customers had been affected. Many had their contact details exposed to the hackers, who also pilfered even more sensitive details, such as passport and drivers’ licence numbers, for a smaller portion of Optus customers. | |||||||
| Optus | Ransomware | 100 | 6 | 09/2022 | OPT222127922 | Link | |
Rankiteo Explanation : Attack threatening the economy of a geographical regionDescription: Optus, a telecommunications company suffered a data breach that exposed the private information of 10,000 account holders. The hackers, OptusData, demanded a ransom payment of about AUD$1.5 million in Monero cryptocurrency and said 10,000 records would be released daily until the cash is paid. According to the ransom note, more than 3.8 million "identity document numbers", 3.2 million driver's license numbers and four million user data records were exposed in the breach. | |||||||
Optus Company Subsidiaries
As one of the largest telecommunications companies in Australia, Optus provides mobile, telephony, internet, satellite, entertainment and business network services to more than 10 million customers each day. Our mobile network reaches 98.5 per cent of the Australian population and we are committed to constantly delivering new technologies that will connect more Australians to their friends, families and businesses. We offer a range of pre- and post-paid mobile plans allowing customers to choose a plan that best suits their data and price needs for themselves and their families. Optus is more than just a telco, providing exclusive premium entertainment and sport content across a range of platforms. Whether at you’re at home or on-the-go, you can catch up on the latest TV shows and movies, get closer to the games and players you love with Optus Sport or be the first with tunes on your favourite streaming service and score backstage access to artists with Optus Music. As we move into the next generation, Optus will continue to invest in our people, our communities, our networks and a sustainable future to help create a better and more connected future for Australians.
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Optus Cyber Security News
Optus launches API Connect with Vonage for secure enterprise APIs
Optus has launched API Connect with Vonage, offering secure, scalable telecom APIs that integrate real-time communications directly via the ...
Woolworths' CSO is Optus-bound
Woolworths' chief security officer Pieter van der Merwe will join Optus from later this year, coinciding with a change in the telco's ...
Nokia enhances Optus’s 5G network with improved capacity and coverage across regional Australia
Espoo, Finland – May 12, 2025 – Nokia will support Optus's network evolution by boosting its 5G network capabilities and modernizing sites in ...
Optus and Medibank Data Breach Cases Allege Cyber Security Failures
The AIC alleges serious failures in Medibank cyber security. In court filings for a case brought against Medibank by Australia's privacy ...
TPG Telecom-Optus network sharing deal gets competition tribunal nod
Sept 5 (Reuters) - TPG Telecom (TPG.AX) , opens new tab has received a green light from Australia's competition watchdog for a A$1.59 billion ($ ...
Optus is hiking prices on its postpaid mobile plans, so I've found 3 cheap alternatives on the same network
With prices increased by AU$3 per month across the affected plans, Optus remains the middle telco between Telstra and Vodafone when it comes to ...
‘Down By The Elevator, Up By The Stairs’ – Optus’ Cam Luby's Lessons From Cyber & Network Outage Crises
The head of consumer marketing at Optus opens up about the internal and external challenges the telco faced when it was the target of then Australia's ...
Optus expands 5G with Nokia: faster speeds, better coverage, and greener network
Optus is stepping up its 5G game, and it's all about bringing faster, more reliable connectivity to more Australians — especially those in ...
Nokia To Enhance Optus 5G Network With High-Efficiency Habrok MIMO Radios and Levante Baseband Solutions
Nokia is enhancing Optus's 5G network across regional Australia by deploying its energy-efficient Habrok 32 Massive MIMO radios and Levante ...
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Frequently Asked Questions (FAQ) on Cybersecurity Incidents
Optus CyberSecurity History Information
Total Incidents: According to Rankiteo, Optus has faced 4 incidents in the past.
Incident Types: The types of cybersecurity incidents that have occurred include ['Ransomware', 'Breach', 'Cyber Attack'].
Total Financial Loss: The total financial loss from these incidents is estimated to be {total_financial_loss}.
Cybersecurity Posture: The company's overall cybersecurity posture is described as As one of the largest telecommunications companies in Australia, Optus provides mobile, telephony, internet, satellite, entertainment and business network services to more than 10 million customers each day. Our mobile network reaches 98.5 per cent of the Australian population and we are committed to constantly delivering new technologies that will connect more Australians to their friends, families and businesses. We offer a range of pre- and post-paid mobile plans allowing customers to choose a plan that best suits their data and price needs for themselves and their families. Optus is more than just a telco, providing exclusive premium entertainment and sport content across a range of platforms. Whether at you’re at home or on-the-go, you can catch up on the latest TV shows and movies, get closer to the games and players you love with Optus Sport or be the first with tunes on your favourite streaming service and score backstage access to artists with Optus Music. As we move into the next generation, Optus will continue to invest in our people, our communities, our networks and a sustainable future to help create a better and more connected future for Australians..
Detection and Response: The company detects and responds to cybersecurity incidents through {description_of_detection_and_response_process}.
Incident Details
Incident 1: Ransomware Attack
Title: {Incident_Title}
Description: {Brief_description_of_the_incident}
Date Detected: {Detection_Date}
Date Publicly Disclosed: {Disclosure_Date}
Date Resolved: {Resolution_Date}
Type: {Type_of_Attack}
Attack Vector: {Attack_Vector}
Vulnerability Exploited: {Vulnerability}
Threat Actor: {Threat_Actor}
Motivation: {Motivation}
Incident 2: Data Breach
Title: {Incident_Title}
Description: {Brief_description_of_the_incident}
Date Detected: {Detection_Date}
Date Publicly Disclosed: {Disclosure_Date}
Date Resolved: {Resolution_Date}
Type: {Type_of_Attack}
Attack Vector: {Attack_Vector}
Vulnerability Exploited: {Vulnerability}
Threat Actor: {Threat_Actor}
Motivation: {Motivation}
Common Attack Types: The most common types of attacks the company has faced are ['Breach'].
Identification of Attack Vectors: The company identifies the attack vectors used in incidents through {description_of_identification_process}.
Impact of the Incidents
Incident 1: Ransomware Attack
Financial Loss: {Financial_Loss}
Data Compromised: {Data_Compromised}
Systems Affected: {Systems_Affected}
Downtime: {Downtime}
Operational Impact: {Operational_Impact}
Conversion Rate Impact: {Conversion_Rate_Impact}
Revenue Loss: {Revenue_Loss}
Customer Complaints: {Customer_Complaints}
Brand Reputation Impact: {Brand_Reputation_Impact}
Legal Liabilities: {Legal_Liabilities}
Identity Theft Risk: {Identity_Theft_Risk}
Payment Information Risk: {Payment_Information_Risk}
Incident 2: Data Breach
Financial Loss: {Financial_Loss}
Data Compromised: {Data_Compromised}
Systems Affected: {Systems_Affected}
Downtime: {Downtime}
Operational Impact: {Operational_Impact}
Conversion Rate Impact: {Conversion_Rate_Impact}
Revenue Loss: {Revenue_Loss}
Customer Complaints: {Customer_Complaints}
Brand Reputation Impact: {Brand_Reputation_Impact}
Legal Liabilities: {Legal_Liabilities}
Identity Theft Risk: {Identity_Theft_Risk}
Payment Information Risk: {Payment_Information_Risk}
Average Financial Loss: The average financial loss per incident is {average_financial_loss}.
Commonly Compromised Data Types: The types of data most commonly compromised in incidents are {list_of_commonly_compromised_data_types}.
Incident 1: Ransomware Attack
Entity Name: {Entity_Name}
Entity Type: {Entity_Type}
Industry: {Industry}
Location: {Location}
Size: {Size}
Customers Affected: {Customers_Affected}
Incident 2: Data Breach
Entity Name: {Entity_Name}
Entity Type: {Entity_Type}
Industry: {Industry}
Location: {Location}
Size: {Size}
Customers Affected: {Customers_Affected}
Response to the Incidents
Incident 1: Ransomware Attack
Incident Response Plan Activated: {Yes/No}
Third Party Assistance: {Yes/No}
Law Enforcement Notified: {Yes/No}
Containment Measures: {Containment_Measures}
Remediation Measures: {Remediation_Measures}
Recovery Measures: {Recovery_Measures}
Communication Strategy: {Communication_Strategy}
Adaptive Behavioral WAF: {Adaptive_Behavioral_WAF}
On-Demand Scrubbing Services: {On_Demand_Scrubbing_Services}
Network Segmentation: {Network_Segmentation}
Enhanced Monitoring: {Enhanced_Monitoring}
Incident 2: Data Breach
Incident Response Plan Activated: {Yes/No}
Third Party Assistance: {Yes/No}
Law Enforcement Notified: {Yes/No}
Containment Measures: {Containment_Measures}
Remediation Measures: {Remediation_Measures}
Recovery Measures: {Recovery_Measures}
Communication Strategy: {Communication_Strategy}
Adaptive Behavioral WAF: {Adaptive_Behavioral_WAF}
On-Demand Scrubbing Services: {On_Demand_Scrubbing_Services}
Network Segmentation: {Network_Segmentation}
Enhanced Monitoring: {Enhanced_Monitoring}
Incident Response Plan: The company's incident response plan is described as {description_of_incident_response_plan}.
Third-Party Assistance: The company involves third-party assistance in incident response through {description_of_third_party_involvement}.
Data Breach Information
Incident 2: Data Breach
Type of Data Compromised: {Type_of_Data}
Number of Records Exposed: {Number_of_Records}
Sensitivity of Data: {Sensitivity_of_Data}
Data Exfiltration: {Yes/No}
Data Encryption: {Yes/No}
File Types Exposed: {File_Types}
Personally Identifiable Information: {Yes/No}
Prevention of Data Exfiltration: The company takes the following measures to prevent data exfiltration: {description_of_prevention_measures}.
Handling of PII Incidents: The company handles incidents involving personally identifiable information (PII) through {description_of_handling_process}.
Ransomware Information
Incident 1: Ransomware Attack
Ransom Demanded: {Ransom_Amount}
Ransom Paid: {Ransom_Paid}
Ransomware Strain: {Ransomware_Strain}
Data Encryption: {Yes/No}
Data Exfiltration: {Yes/No}
Ransom Payment Policy: The company's policy on paying ransoms in ransomware incidents is described as {description_of_ransom_payment_policy}.
Data Recovery from Ransomware: The company recovers data encrypted by ransomware through {description_of_data_recovery_process}.
Regulatory Compliance
Incident 1: Ransomware Attack
Regulations Violated: {Regulations_Violated}
Fines Imposed: {Fines_Imposed}
Legal Actions: {Legal_Actions}
Regulatory Notifications: {Regulatory_Notifications}
Incident 2: Data Breach
Regulations Violated: {Regulations_Violated}
Fines Imposed: {Fines_Imposed}
Legal Actions: {Legal_Actions}
Regulatory Notifications: {Regulatory_Notifications}
Regulatory Frameworks: The company complies with the following regulatory frameworks regarding cybersecurity: {list_of_regulatory_frameworks}.
Ensuring Regulatory Compliance: The company ensures compliance with regulatory requirements through {description_of_compliance_measures}.
Lessons Learned and Recommendations
Incident 1: Ransomware Attack
Lessons Learned: {Lessons_Learned}
Incident 2: Data Breach
Lessons Learned: {Lessons_Learned}
Incident 1: Ransomware Attack
Recommendations: {Recommendations}
Incident 2: Data Breach
Recommendations: {Recommendations}
Key Lessons Learned: The key lessons learned from past incidents are {list_of_key_lessons_learned}.
Implemented Recommendations: The company has implemented the following recommendations to improve cybersecurity: {list_of_implemented_recommendations}.
References
Additional Resources: Stakeholders can find additional resources on cybersecurity best practices at {list_of_additional_resources}.
Investigation Status
Incident 1: Ransomware Attack
Investigation Status: {Investigation_Status}
Incident 2: Data Breach
Investigation Status: {Investigation_Status}
Communication of Investigation Status: The company communicates the status of incident investigations to stakeholders through {description_of_communication_process}.
Stakeholder and Customer Advisories
Incident 1: Ransomware Attack
Stakeholder Advisories: {Stakeholder_Advisories}
Customer Advisories: {Customer_Advisories}
Incident 2: Data Breach
Stakeholder Advisories: {Stakeholder_Advisories}
Customer Advisories: {Customer_Advisories}
Advisories Provided: The company provides the following advisories to stakeholders and customers following an incident: {description_of_advisories_provided}.
Initial Access Broker
Incident 1: Ransomware Attack
Entry Point: {Entry_Point}
Reconnaissance Period: {Reconnaissance_Period}
Backdoors Established: {Backdoors_Established}
High Value Targets: {High_Value_Targets}
Data Sold on Dark Web: {Yes/No}
Incident 2: Data Breach
Entry Point: {Entry_Point}
Reconnaissance Period: {Reconnaissance_Period}
Backdoors Established: {Backdoors_Established}
High Value Targets: {High_Value_Targets}
Data Sold on Dark Web: {Yes/No}
Monitoring and Mitigation of Initial Access Brokers: The company monitors and mitigates the activities of initial access brokers through {description_of_monitoring_and_mitigation_measures}.
Post-Incident Analysis
Incident 1: Ransomware Attack
Root Causes: {Root_Causes}
Corrective Actions: {Corrective_Actions}
Incident 2: Data Breach
Root Causes: {Root_Causes}
Corrective Actions: {Corrective_Actions}
Post-Incident Analysis Process: The company's process for conducting post-incident analysis is described as {description_of_post_incident_analysis_process}.
Corrective Actions Taken: The company has taken the following corrective actions based on post-incident analysis: {list_of_corrective_actions_taken}.
Additional Questions
General Information
Ransom Payment History: The company has {paid/not_paid} ransoms in the past.
Last Ransom Demanded: The amount of the last ransom demanded was {last_ransom_amount}.
Last Attacking Group: The attacking group in the last incident was {last_attacking_group}.
Incident Details
Most Recent Incident Detected: The most recent incident detected was on {most_recent_incident_detected_date}.
Most Recent Incident Publicly Disclosed: The most recent incident publicly disclosed was on {most_recent_incident_publicly_disclosed_date}.
Most Recent Incident Resolved: The most recent incident resolved was on {most_recent_incident_resolved_date}.
Impact of the Incidents
Highest Financial Loss: The highest financial loss from an incident was {highest_financial_loss}.
Most Significant Data Compromised: The most significant data compromised in an incident was {most_significant_data_compromised}.
Most Significant System Affected: The most significant system affected in an incident was {most_significant_system_affected}.
Response to the Incidents
Third-Party Assistance in Most Recent Incident: The third-party assistance involved in the most recent incident was {third_party_assistance_in_most_recent_incident}.
Containment Measures in Most Recent Incident: The containment measures taken in the most recent incident were {containment_measures_in_most_recent_incident}.
Data Breach Information
Most Sensitive Data Compromised: The most sensitive data compromised in a breach was {most_sensitive_data_compromised}.
Number of Records Exposed: The number of records exposed in the most significant breach was {number_of_records_exposed}.
Ransomware Information
Highest Ransom Demanded: The highest ransom demanded in a ransomware incident was {highest_ransom_demanded}.
Highest Ransom Paid: The highest ransom paid in a ransomware incident was {highest_ransom_paid}.
Regulatory Compliance
Highest Fine Imposed: The highest fine imposed for a regulatory violation was {highest_fine_imposed}.
Most Significant Legal Action: The most significant legal action taken for a regulatory violation was {most_significant_legal_action}.
Lessons Learned and Recommendations
Most Significant Lesson Learned: The most significant lesson learned from past incidents was {most_significant_lesson_learned}.
Most Significant Recommendation Implemented: The most significant recommendation implemented to improve cybersecurity was {most_significant_recommendation_implemented}.
References
Most Recent Source: The most recent source of information about an incident is {most_recent_source}.
Most Recent URL for Additional Resources: The most recent URL for additional resources on cybersecurity best practices is {most_recent_url}.
Investigation Status
Current Status of Most Recent Investigation: The current status of the most recent investigation is {current_status_of_most_recent_investigation}.
Stakeholder and Customer Advisories
Most Recent Stakeholder Advisory: The most recent stakeholder advisory issued was {most_recent_stakeholder_advisory}.
Most Recent Customer Advisory: The most recent customer advisory issued was {most_recent_customer_advisory}.
Initial Access Broker
Most Recent Entry Point: The most recent entry point used by an initial access broker was {most_recent_entry_point}.
Most Recent Reconnaissance Period: The most recent reconnaissance period for an incident was {most_recent_reconnaissance_period}.
Post-Incident Analysis
Most Significant Root Cause: The most significant root cause identified in post-incident analysis was {most_significant_root_cause}.
Most Significant Corrective Action: The most significant corrective action taken based on post-incident analysis was {most_significant_corrective_action}.
What Do We Measure?
Every week, Rankiteo analyzes billions of signals to give organizations a sharper, faster view of emerging risks. With deeper, more actionable intelligence at their fingertips, security teams can outpace threat actors, respond instantly to Zero-Day attacks, and dramatically shrink their risk exposure window.
These are some of the factors we use to calculate the overall score:
Identify exposed access points, detect misconfigured SSL certificates, and uncover vulnerabilities across the network infrastructure.
Gain visibility into the software components used within an organization to detect vulnerabilities, manage risk, and ensure supply chain security.
Monitor and manage all IT assets and their configurations to ensure accurate, real-time visibility across the company's technology environment.
Leverage real-time insights on active threats, malware campaigns, and emerging vulnerabilities to proactively defend against evolving cyberattacks.
