Marks and Spencer Company Cyber Security Posture
marksandspencer.comAt M&S, we're dedicated to being the most trusted retailer, prioritising quality and delivering value. Every day, we bring the magic of M&S to our customers, whenever, wherever and however they want to shop with us. For over a century, we've set the standard, doing the right thing and embracing innovation. Today, with over 65,000 colleagues serving 32 million customers globally, we're putting quality products at the heart of everything we do. Tomorrow holds boundless opportunities with us. We're pioneering digital innovation and shaping the future of retail where our values drive every action. We stay close to customers and colleagues, always curious and connected. Our decisions are bold, our actions ambitious. Transparency is paramount, with straightforward, honest communication. We're constantly innovating, always striving for the best. Our focus is on aiming higher and winning together, combined with wise financial decisions to secure our future. Join us at M&S to shape the future of retail.
MS Company Details
marks-and-spencer
37940 employees
633544.0
452
Retail
marksandspencer.com
Scan still pending
MAR_2661945
In-progress
MS Risk Score (AI oriented)Between 800 and 900
This score is AI-generated and less favored by cyber insurers, who prefer the TPRM score.
MS Global Score.png)
Marks and Spencer Company Scoring based on AI Models
| Model Name | Date | Description | Current Score Difference | Score |
|---|---|---|---|---|
| AVERAGE-Industry | 03-12-2025 | This score represents the average cybersecurity rating of companies already scanned within the same industry. It provides a benchmark to compare an individual company's security posture against its industry peers. | N/A | Between 800 and 900 |
Marks and Spencer Company Cyber Security News & History
| Entity | Type | Severity | Impact | Seen | Url ID | Details | View |
|---|---|---|---|---|---|---|---|
| Marks & Spencer (M&S) | Breach | 85 | 4 | 5/2025 | MAR733051525 | Link | |
Rankiteo Explanation : Attack with significant impact with customers data leaksDescription: Earlier this week, M&S reported a cyberattack that disrupted its online services for more than three weeks. The attack, believed to be linked to the hacking group 'Scattered Spider,' resulted in the compromise of certain customer data. M&S has informed customers that due to the sophisticated nature of the incident, some of their personal customer data has been taken. | |||||||
| Marks & Spencer | Cyber Attack | 85 | 4 | 5/2025 | MAR528051425 | Link | |
Rankiteo Explanation : Attack with significant impact with customers data leaksDescription: Marks & Spencer, a British retail chain, revealed on Tuesday that some of its customers' personal data had been stolen in a cyberattack. The incident was sophisticated and led to the suspension of online sales and contactless payments. The company emphasized that no payment details or passwords were compromised. Affected customers were notified, but the exact number was not disclosed. The company assured that no further action was necessary beyond resetting passwords. There is no indication that the stolen data has been shared. M&S reported the incident to relevant authorities and law enforcement and continues to collaborate with them. | |||||||
| Marks & Spencer | Cyber Attack | 60 | 2 | 6/2025 | MAR821061925 | Link | |
Rankiteo Explanation : Attack limited on finance or reputationDescription: Marks & Spencer (M&S), a fashion retail giant, experienced a cyberattack carried out by a group of English-speaking hackers using the illicit service DragonForce. The attackers used social engineering to gain access to M&S systems through a third party. The incident resulted in a significant financial loss, with the company reporting a loss of operating profit amounting to nearly 300 million pounds ($403 million). The attack raised concerns among shareholders and led to an internal investigation by TCS, the IT service provider for M&S. | |||||||
| Marks and Spencer | Cyber Attack | 85 | 4 | 6/2025 | MAR900062025 | Link | |
Rankiteo Explanation : Attack with significant impact with customers data leaksDescription: Marks and Spencer (M&S) suffered a significant cyberattack on April 22, 2025, which compromised customer data including home addresses, phone numbers, and dates of birth. The attack is estimated to cost the company around £300 million in lost operating profit. The DragonForce hacking collective claimed responsibility, demanding payment for the attack. While no passwords or card details were stolen, the breach has raised concerns about data security. | |||||||
| Marks & Spencer | Ransomware | 75 | 2 | 5/2025 | MAR1041050625 | Link | |
Rankiteo Explanation : Attack limited on finance or reputationDescription: In early 2025, a coordinated ransomware campaign by the DragonForce group infiltrated Marks & Spencer’s IT environment, deploying its encryptor on VMware ESXi hosts that supported critical e-commerce and payment platforms. The attack forced M&S to suspend all online sales for five days while IT teams worked to restore encrypted virtual machines and sanitize systems. During this blackout, the retailer incurred estimated daily losses of £3.8 million from halted transactions and customer attrition. Investor confidence also took a hit, with the company’s market capitalization dropping by over £500 million as trading in M&S shares reflected concerns about operational resilience and surge protection. Although no customer data was exfiltrated, the incident exposed gaps in patch management and incident response processes. Post-incident assessments highlighted the need for stronger network segmentation, faster ransomware detection capabilities, and robust backup and recovery workflows. M&S has since accelerated its cybersecurity investment, deploying next-generation endpoint protection and multi-factor authentication across its cloud and on-premises infrastructure to mitigate future threats. | |||||||
| Marks and Spencer | Ransomware | 100 | 5/2025 | MAR347051325 | Link | ||
Rankiteo Explanation : Attack threatening the organization’s existenceDescription: Marks and Spencer (M&S) has confirmed that customer information has been taken following a cyberattack. The attack has caused significant disruption, with online orders still affected weeks later. In a letter to customers, the retail giant revealed that personally identifiable information (PII) has been stolen by cybercriminals. This forced the firm to disable online shopping orders, click and collect, and contactless payments in some stores. The incident, which seems to have been a ransomware attack, took systems offline and caused undeniable disruption to the retailer’s operation. | |||||||
| Marks & Spencer | Ransomware | 100 | 5 | 5/2025 | MAR356052125 | Link | |
Rankiteo Explanation : Attack threatening the organization's existenceDescription: British retailer giant Marks & Spencer (M&S) is facing a potential profit hit of up to £300 million following a recent ransomware attack that led to widespread operational and sales disruptions. The company confirmed that online retail systems are disabled and expects disruptions to last until July. Food sales have been impacted by reduced availability, and the company has incurred additional waste and logistics costs. Online sales and trading profit in Fashion, Home & Beauty have also been heavily impacted. The attack was linked to the Scattered Spider group, who used a DragonForce encryptor to encrypt virtual machines on VMware ESXi hosts, leading to significant business disruptions and the theft of customer data. | |||||||
| Marks & Spencer | Ransomware | 100 | 5 | 6/2025 | MAR600060925 | Link | |
Rankiteo Explanation : Attack threatening the organization's existenceDescription: The ransomware collective Scattered Spider, known for their sophisticated tactics, recently targeted Marks & Spencer (M&S) in the UK. The attack involved compromised credentials from Tata Consultancy Services (TCS), a major IT outsourcing firm, to infiltrate M&S's systems. The hackers sent an abusive email to M&S's CEO, demanding a ransom payment. This attack highlights Scattered Spider's strategic focus on targeting IT providers and third-party contractors to amplify their reach. | |||||||
Marks and Spencer Company Subsidiaries
At M&S, we're dedicated to being the most trusted retailer, prioritising quality and delivering value. Every day, we bring the magic of M&S to our customers, whenever, wherever and however they want to shop with us. For over a century, we've set the standard, doing the right thing and embracing innovation. Today, with over 65,000 colleagues serving 32 million customers globally, we're putting quality products at the heart of everything we do. Tomorrow holds boundless opportunities with us. We're pioneering digital innovation and shaping the future of retail where our values drive every action. We stay close to customers and colleagues, always curious and connected. Our decisions are bold, our actions ambitious. Transparency is paramount, with straightforward, honest communication. We're constantly innovating, always striving for the best. Our focus is on aiming higher and winning together, combined with wise financial decisions to secure our future. Join us at M&S to shape the future of retail.
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MS Cyber Security News
Cyberattack on Marks & Spencer: Hackers Target CEO in Bold Blackmail Attempt
According to sources close to the matter, the hackers claim to have breached M&S systems and accessed sensitive internal data. Following the ...
The North Face and Cartier are latest brands to be crippled by cyber attacks - as M&S still reeling from data
Luxury jewellery firm Cartier and outdoor retailer The North Face revealed hacks after a string of attacks in recent weeks on Marks ...
M&S cyber attack: What we know about it and its impact
Marks & Spencer stopped taking online orders in late April, as it reeled from a major cyber attack that began over Easter.
Marks & Spencer breach linked to Scattered Spider ransomware attack
Ongoing outages at British retail giant Marks & Spencer are caused by a ransomware attack believed to be conducted by threat actors known ...
M&S says some personal data was taken in cyber-attack | Marks & Spencer
More than £1.2bn has been wiped off the value of M&S since it first admitted it had been targeted by hackers amid investor concerns about the ...
M&S 'had no plan' for cyber attacks, insider claims, with 'staff left sleeping in the office amid paranoia and chaos'
Hackers have been holding the High Street brand to ransom for more than a week now, forcing it to suspend online orders and halt recruitment ...
Marks & Spencer pauses online orders as firm struggles with cyber-attack fallout
The company apologised to shoppers for “this inconvenience” and paused digital orders “as part of our proactive management of a cyber incident”.
M&S says personal customer data stolen in recent cyber attack
Marks & Spencer has revealed that some personal customer data was stolen in the recent cyber attack, which could include telephone numbers, ...
M&S CEO directly targeted by hackers demanding ransom payout
Marks and Spencer CEO received communication from a ransom gang · This follows a devastating attack earlier in 2025 · The email confirms a link ...
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Frequently Asked Questions (FAQ) on Cybersecurity Incidents
MS CyberSecurity History Information
Total Incidents: According to Rankiteo, MS has faced 8 incidents in the past.
Incident Types: The types of cybersecurity incidents that have occurred include ['Ransomware', 'Breach', 'Cyber Attack'].
Total Financial Loss: The total financial loss from these incidents is estimated to be {total_financial_loss}.
Cybersecurity Posture: The company's overall cybersecurity posture is described as At M&S, we're dedicated to being the most trusted retailer, prioritising quality and delivering value. Every day, we bring the magic of M&S to our customers, whenever, wherever and however they want to shop with us. For over a century, we've set the standard, doing the right thing and embracing innovation. Today, with over 65,000 colleagues serving 32 million customers globally, we're putting quality products at the heart of everything we do. Tomorrow holds boundless opportunities with us. We're pioneering digital innovation and shaping the future of retail where our values drive every action. We stay close to customers and colleagues, always curious and connected. Our decisions are bold, our actions ambitious. Transparency is paramount, with straightforward, honest communication. We're constantly innovating, always striving for the best. Our focus is on aiming higher and winning together, combined with wise financial decisions to secure our future. Join us at M&S to shape the future of retail..
Detection and Response: The company detects and responds to cybersecurity incidents through {description_of_detection_and_response_process}.
Incident Details
Incident 1: Ransomware Attack
Title: {Incident_Title}
Description: {Brief_description_of_the_incident}
Date Detected: {Detection_Date}
Date Publicly Disclosed: {Disclosure_Date}
Date Resolved: {Resolution_Date}
Type: {Type_of_Attack}
Attack Vector: {Attack_Vector}
Vulnerability Exploited: {Vulnerability}
Threat Actor: {Threat_Actor}
Motivation: {Motivation}
Incident 2: Data Breach
Title: {Incident_Title}
Description: {Brief_description_of_the_incident}
Date Detected: {Detection_Date}
Date Publicly Disclosed: {Disclosure_Date}
Date Resolved: {Resolution_Date}
Type: {Type_of_Attack}
Attack Vector: {Attack_Vector}
Vulnerability Exploited: {Vulnerability}
Threat Actor: {Threat_Actor}
Motivation: {Motivation}
Common Attack Types: The most common types of attacks the company has faced are ['Cyber Attack', 'Ransomware'].
Identification of Attack Vectors: The company identifies the attack vectors used in incidents through {description_of_identification_process}.
Impact of the Incidents
Incident 1: Ransomware Attack
Financial Loss: {Financial_Loss}
Data Compromised: {Data_Compromised}
Systems Affected: {Systems_Affected}
Downtime: {Downtime}
Operational Impact: {Operational_Impact}
Conversion Rate Impact: {Conversion_Rate_Impact}
Revenue Loss: {Revenue_Loss}
Customer Complaints: {Customer_Complaints}
Brand Reputation Impact: {Brand_Reputation_Impact}
Legal Liabilities: {Legal_Liabilities}
Identity Theft Risk: {Identity_Theft_Risk}
Payment Information Risk: {Payment_Information_Risk}
Incident 2: Data Breach
Financial Loss: {Financial_Loss}
Data Compromised: {Data_Compromised}
Systems Affected: {Systems_Affected}
Downtime: {Downtime}
Operational Impact: {Operational_Impact}
Conversion Rate Impact: {Conversion_Rate_Impact}
Revenue Loss: {Revenue_Loss}
Customer Complaints: {Customer_Complaints}
Brand Reputation Impact: {Brand_Reputation_Impact}
Legal Liabilities: {Legal_Liabilities}
Identity Theft Risk: {Identity_Theft_Risk}
Payment Information Risk: {Payment_Information_Risk}
Average Financial Loss: The average financial loss per incident is {average_financial_loss}.
Commonly Compromised Data Types: The types of data most commonly compromised in incidents are {list_of_commonly_compromised_data_types}.
Incident 1: Ransomware Attack
Entity Name: {Entity_Name}
Entity Type: {Entity_Type}
Industry: {Industry}
Location: {Location}
Size: {Size}
Customers Affected: {Customers_Affected}
Incident 2: Data Breach
Entity Name: {Entity_Name}
Entity Type: {Entity_Type}
Industry: {Industry}
Location: {Location}
Size: {Size}
Customers Affected: {Customers_Affected}
Response to the Incidents
Incident 1: Ransomware Attack
Incident Response Plan Activated: {Yes/No}
Third Party Assistance: {Yes/No}
Law Enforcement Notified: {Yes/No}
Containment Measures: {Containment_Measures}
Remediation Measures: {Remediation_Measures}
Recovery Measures: {Recovery_Measures}
Communication Strategy: {Communication_Strategy}
Adaptive Behavioral WAF: {Adaptive_Behavioral_WAF}
On-Demand Scrubbing Services: {On_Demand_Scrubbing_Services}
Network Segmentation: {Network_Segmentation}
Enhanced Monitoring: {Enhanced_Monitoring}
Incident 2: Data Breach
Incident Response Plan Activated: {Yes/No}
Third Party Assistance: {Yes/No}
Law Enforcement Notified: {Yes/No}
Containment Measures: {Containment_Measures}
Remediation Measures: {Remediation_Measures}
Recovery Measures: {Recovery_Measures}
Communication Strategy: {Communication_Strategy}
Adaptive Behavioral WAF: {Adaptive_Behavioral_WAF}
On-Demand Scrubbing Services: {On_Demand_Scrubbing_Services}
Network Segmentation: {Network_Segmentation}
Enhanced Monitoring: {Enhanced_Monitoring}
Incident Response Plan: The company's incident response plan is described as {description_of_incident_response_plan}.
Third-Party Assistance: The company involves third-party assistance in incident response through {description_of_third_party_involvement}.
Data Breach Information
Incident 2: Data Breach
Type of Data Compromised: {Type_of_Data}
Number of Records Exposed: {Number_of_Records}
Sensitivity of Data: {Sensitivity_of_Data}
Data Exfiltration: {Yes/No}
Data Encryption: {Yes/No}
File Types Exposed: {File_Types}
Personally Identifiable Information: {Yes/No}
Prevention of Data Exfiltration: The company takes the following measures to prevent data exfiltration: {description_of_prevention_measures}.
Handling of PII Incidents: The company handles incidents involving personally identifiable information (PII) through {description_of_handling_process}.
Ransomware Information
Incident 1: Ransomware Attack
Ransom Demanded: {Ransom_Amount}
Ransom Paid: {Ransom_Paid}
Ransomware Strain: {Ransomware_Strain}
Data Encryption: {Yes/No}
Data Exfiltration: {Yes/No}
Ransom Payment Policy: The company's policy on paying ransoms in ransomware incidents is described as {description_of_ransom_payment_policy}.
Data Recovery from Ransomware: The company recovers data encrypted by ransomware through {description_of_data_recovery_process}.
Regulatory Compliance
Incident 1: Ransomware Attack
Regulations Violated: {Regulations_Violated}
Fines Imposed: {Fines_Imposed}
Legal Actions: {Legal_Actions}
Regulatory Notifications: {Regulatory_Notifications}
Incident 2: Data Breach
Regulations Violated: {Regulations_Violated}
Fines Imposed: {Fines_Imposed}
Legal Actions: {Legal_Actions}
Regulatory Notifications: {Regulatory_Notifications}
Regulatory Frameworks: The company complies with the following regulatory frameworks regarding cybersecurity: {list_of_regulatory_frameworks}.
Ensuring Regulatory Compliance: The company ensures compliance with regulatory requirements through {description_of_compliance_measures}.
Lessons Learned and Recommendations
Incident 1: Ransomware Attack
Lessons Learned: {Lessons_Learned}
Incident 2: Data Breach
Lessons Learned: {Lessons_Learned}
Incident 1: Ransomware Attack
Recommendations: {Recommendations}
Incident 2: Data Breach
Recommendations: {Recommendations}
Key Lessons Learned: The key lessons learned from past incidents are {list_of_key_lessons_learned}.
Implemented Recommendations: The company has implemented the following recommendations to improve cybersecurity: {list_of_implemented_recommendations}.
References
Additional Resources: Stakeholders can find additional resources on cybersecurity best practices at {list_of_additional_resources}.
Investigation Status
Incident 1: Ransomware Attack
Investigation Status: {Investigation_Status}
Incident 2: Data Breach
Investigation Status: {Investigation_Status}
Communication of Investigation Status: The company communicates the status of incident investigations to stakeholders through {description_of_communication_process}.
Stakeholder and Customer Advisories
Incident 1: Ransomware Attack
Stakeholder Advisories: {Stakeholder_Advisories}
Customer Advisories: {Customer_Advisories}
Incident 2: Data Breach
Stakeholder Advisories: {Stakeholder_Advisories}
Customer Advisories: {Customer_Advisories}
Advisories Provided: The company provides the following advisories to stakeholders and customers following an incident: {description_of_advisories_provided}.
Initial Access Broker
Incident 1: Ransomware Attack
Entry Point: {Entry_Point}
Reconnaissance Period: {Reconnaissance_Period}
Backdoors Established: {Backdoors_Established}
High Value Targets: {High_Value_Targets}
Data Sold on Dark Web: {Yes/No}
Incident 2: Data Breach
Entry Point: {Entry_Point}
Reconnaissance Period: {Reconnaissance_Period}
Backdoors Established: {Backdoors_Established}
High Value Targets: {High_Value_Targets}
Data Sold on Dark Web: {Yes/No}
Monitoring and Mitigation of Initial Access Brokers: The company monitors and mitigates the activities of initial access brokers through {description_of_monitoring_and_mitigation_measures}.
Post-Incident Analysis
Incident 1: Ransomware Attack
Root Causes: {Root_Causes}
Corrective Actions: {Corrective_Actions}
Incident 2: Data Breach
Root Causes: {Root_Causes}
Corrective Actions: {Corrective_Actions}
Post-Incident Analysis Process: The company's process for conducting post-incident analysis is described as {description_of_post_incident_analysis_process}.
Corrective Actions Taken: The company has taken the following corrective actions based on post-incident analysis: {list_of_corrective_actions_taken}.
Additional Questions
General Information
Ransom Payment History: The company has {paid/not_paid} ransoms in the past.
Last Ransom Demanded: The amount of the last ransom demanded was {last_ransom_amount}.
Last Attacking Group: The attacking group in the last incident was {last_attacking_group}.
Incident Details
Most Recent Incident Detected: The most recent incident detected was on {most_recent_incident_detected_date}.
Most Recent Incident Publicly Disclosed: The most recent incident publicly disclosed was on {most_recent_incident_publicly_disclosed_date}.
Most Recent Incident Resolved: The most recent incident resolved was on {most_recent_incident_resolved_date}.
Impact of the Incidents
Highest Financial Loss: The highest financial loss from an incident was {highest_financial_loss}.
Most Significant Data Compromised: The most significant data compromised in an incident was {most_significant_data_compromised}.
Most Significant System Affected: The most significant system affected in an incident was {most_significant_system_affected}.
Response to the Incidents
Third-Party Assistance in Most Recent Incident: The third-party assistance involved in the most recent incident was {third_party_assistance_in_most_recent_incident}.
Containment Measures in Most Recent Incident: The containment measures taken in the most recent incident were {containment_measures_in_most_recent_incident}.
Data Breach Information
Most Sensitive Data Compromised: The most sensitive data compromised in a breach was {most_sensitive_data_compromised}.
Number of Records Exposed: The number of records exposed in the most significant breach was {number_of_records_exposed}.
Ransomware Information
Highest Ransom Demanded: The highest ransom demanded in a ransomware incident was {highest_ransom_demanded}.
Highest Ransom Paid: The highest ransom paid in a ransomware incident was {highest_ransom_paid}.
Regulatory Compliance
Highest Fine Imposed: The highest fine imposed for a regulatory violation was {highest_fine_imposed}.
Most Significant Legal Action: The most significant legal action taken for a regulatory violation was {most_significant_legal_action}.
Lessons Learned and Recommendations
Most Significant Lesson Learned: The most significant lesson learned from past incidents was {most_significant_lesson_learned}.
Most Significant Recommendation Implemented: The most significant recommendation implemented to improve cybersecurity was {most_significant_recommendation_implemented}.
References
Most Recent Source: The most recent source of information about an incident is {most_recent_source}.
Most Recent URL for Additional Resources: The most recent URL for additional resources on cybersecurity best practices is {most_recent_url}.
Investigation Status
Current Status of Most Recent Investigation: The current status of the most recent investigation is {current_status_of_most_recent_investigation}.
Stakeholder and Customer Advisories
Most Recent Stakeholder Advisory: The most recent stakeholder advisory issued was {most_recent_stakeholder_advisory}.
Most Recent Customer Advisory: The most recent customer advisory issued was {most_recent_customer_advisory}.
Initial Access Broker
Most Recent Entry Point: The most recent entry point used by an initial access broker was {most_recent_entry_point}.
Most Recent Reconnaissance Period: The most recent reconnaissance period for an incident was {most_recent_reconnaissance_period}.
Post-Incident Analysis
Most Significant Root Cause: The most significant root cause identified in post-incident analysis was {most_significant_root_cause}.
Most Significant Corrective Action: The most significant corrective action taken based on post-incident analysis was {most_significant_corrective_action}.
What Do We Measure?
Every week, Rankiteo analyzes billions of signals to give organizations a sharper, faster view of emerging risks. With deeper, more actionable intelligence at their fingertips, security teams can outpace threat actors, respond instantly to Zero-Day attacks, and dramatically shrink their risk exposure window.
These are some of the factors we use to calculate the overall score:
Identify exposed access points, detect misconfigured SSL certificates, and uncover vulnerabilities across the network infrastructure.
Gain visibility into the software components used within an organization to detect vulnerabilities, manage risk, and ensure supply chain security.
Monitor and manage all IT assets and their configurations to ensure accurate, real-time visibility across the company's technology environment.
Leverage real-time insights on active threats, malware campaigns, and emerging vulnerabilities to proactively defend against evolving cyberattacks.
