Faneuil Inc Company Cyber Security Posture
faneuil.comFor over 30 years, we've been transforming customer experience in the utilities, government, and healthcare industries. Now, as part of the Continuum Global Solutions family since 2023, we have even more resources to fuel our innovation. Imagine a team of 14,000 passionate people, empowered by a growing AI tech stack, ready to elevate your customer experience. We specialize in transforming CX across all channels – from customer service automation, voice and chat to social media and AI. Our global network of highly-trained specialists can seamlessly integrate into your existing setup, or we can create a custom solution for you, and rapidly scale within days. We're obsessed with building brand loyalty, so our team isn't just skilled, they're also compassionate and fiercely dedicated to your brand.
Faneuil Inc Company Details
faneuil-inc
1990 employees
10259.0
none
Outsourcing/Offshoring
faneuil.com
Scan still pending
FAN_1012928
In-progress
Faneuil Inc Risk Score (AI oriented)Between 200 and 800
This score is AI-generated and less favored by cyber insurers, who prefer the TPRM score.
Faneuil Inc Global Score.png)
Faneuil Inc Company Scoring based on AI Models
| Model Name | Date | Description | Current Score Difference | Score |
|---|---|---|---|---|
| AVERAGE-Industry | 03-12-2025 | This score represents the average cybersecurity rating of companies already scanned within the same industry. It provides a benchmark to compare an individual company's security posture against its industry peers. | N/A | Between 200 and 800 |
Faneuil Inc Company Cyber Security News & History
| Entity | Type | Severity | Impact | Seen | Url ID | Details | View |
|---|---|---|---|---|---|---|---|
| Faneuil Inc | Ransomware | 75 | 2 | 08/2021 | FAN155319322 | Link | |
Rankiteo Explanation : Attack limited on finance or reputationDescription: EPCOR USA's phone system vendor, Faneuil, Inc was targeted in a ransomware attack in August 2021. It disrupted the customer telephone system of Epcor which resulted in long wait times for U.S. customers calling for general customer support. The attack did not breach any customer information still, as a precautionary measure the vendor noticed the customers consider changing their passwords on their financial accounts and look over recent statements for any unauthorized activity. | |||||||
| Faneuil, Inc. | Ransomware | 85 | 3 | 4/2021 | FAN411072525 | Link | |
Rankiteo Explanation : Attack with significant impact with internal employee data leaksDescription: The California Office of the Attorney General reported that Faneuil, Inc. experienced a ransomware attack on April 21, 2021. The breach potentially involved the personal information of employees, including names, addresses, Social Security numbers, phone numbers, and email addresses. Approximately 500 individuals were affected, and measures taken included engaging law enforcement and offering affected individuals a membership in Experian IdentityWorks. | |||||||
Faneuil Inc Company Subsidiaries
For over 30 years, we've been transforming customer experience in the utilities, government, and healthcare industries. Now, as part of the Continuum Global Solutions family since 2023, we have even more resources to fuel our innovation. Imagine a team of 14,000 passionate people, empowered by a growing AI tech stack, ready to elevate your customer experience. We specialize in transforming CX across all channels – from customer service automation, voice and chat to social media and AI. Our global network of highly-trained specialists can seamlessly integrate into your existing setup, or we can create a custom solution for you, and rapidly scale within days. We're obsessed with building brand loyalty, so our team isn't just skilled, they're also compassionate and fiercely dedicated to your brand.
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Faneuil Inc Cyber Security News
SEC filings show hidden ransomware costs and losses
A review of 2021 8-K filings with the US Securities and Exchange Commission reveals a more complete picture of the financial damage from ransomware.
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Frequently Asked Questions
Explore insights on cybersecurity incidents, risk posture, and Rankiteo's assessments.
Faneuil Inc CyberSecurity History Information
How many cyber incidents has Faneuil Inc faced?
Total Incidents: According to Rankiteo, Faneuil Inc has faced 2 incidents in the past.
What types of cybersecurity incidents have occurred at Faneuil Inc?
Incident Types: The types of cybersecurity incidents that have occurred incidents Ransomware.
How does Faneuil Inc detect and respond to cybersecurity incidents?
Detection and Response: The company detects and responds to cybersecurity incidents through law enforcement notified with Yes.
Incident Details
Can you provide details on each incident?
Incident : Ransomware
Title: Faneuil, Inc. Ransomware Attack
Description: The California Office of the Attorney General reported that Faneuil, Inc. experienced a ransomware attack on April 21, 2021. The breach potentially involved the personal information of employees, including names, addresses, Social Security numbers, phone numbers, and email addresses. Approximately 500 individuals were affected, and measures taken included engaging law enforcement and offering affected individuals a membership in Experian IdentityWorks.
Date Detected: 2021-04-21
Type: Ransomware
Incident : Ransomware
Title: Ransomware Attack on EPCOR USA's Phone System Vendor
Description: EPCOR USA's phone system vendor, Faneuil, Inc was targeted in a ransomware attack in August 2021. It disrupted the customer telephone system of Epcor which resulted in long wait times for U.S. customers calling for general customer support. The attack did not breach any customer information still, as a precautionary measure the vendor noticed the customers consider changing their passwords on their financial accounts and look over recent statements for any unauthorized activity.
Date Detected: August 2021
Type: Ransomware
What are the most common types of attacks the company has faced?
Common Attack Types: The most common types of attacks the company has faced is Ransomware.
Impact of the Incidents
What was the impact of each incident?
Incident : Ransomware FAN411072525
Data Compromised: names, addresses, Social Security numbers, phone numbers, email addresses
Incident : Ransomware FAN155319322
Data Compromised: None
Systems Affected: Customer telephone system
Downtime: Long wait times for U.S. customers
Operational Impact: General customer support disruption
What types of data are most commonly compromised in incidents?
Commonly Compromised Data Types: The types of data most commonly compromised in incidents are names, addresses, Social Security numbers, phone numbers, email addresses and None.
Which entities were affected by each incident?
Incident : Ransomware FAN155319322
Entity Type: Utility Company
Industry: Utilities
Location: United States
Response to the Incidents
What measures were taken in response to each incident?
Incident : Ransomware FAN411072525
Law Enforcement Notified: Yes
Data Breach Information
What type of data was compromised in each breach?
Incident : Ransomware FAN411072525
Type of Data Compromised: names, addresses, Social Security numbers, phone numbers, email addresses
Number of Records Exposed: 500
Sensitivity of Data: High
Personally Identifiable Information: Yes
Incident : Ransomware FAN155319322
Type of Data Compromised: None
Number of Records Exposed: None
Sensitivity of Data: None
Data Exfiltration: None
Lessons Learned and Recommendations
What recommendations were made to prevent future incidents?
Incident : Ransomware FAN155319322
Recommendations: Customers were advised to change their passwords on their financial accounts and look over recent statements for any unauthorized activity.
What recommendations has the company implemented to improve cybersecurity?
Implemented Recommendations: The company has implemented the following recommendations to improve cybersecurity: Customers were advised to change their passwords on their financial accounts and look over recent statements for any unauthorized activity..
References
Where can I find more information about each incident?
Incident : Ransomware FAN411072525
Source: California Office of the Attorney General
Where can stakeholders find additional resources on cybersecurity best practices?
Additional Resources: Stakeholders can find additional resources on cybersecurity best practices at and Source: California Office of the Attorney General.
Additional Questions
Incident Details
What was the most recent incident detected?
Most Recent Incident Detected: The most recent incident detected was on 2021-04-21.
Impact of the Incidents
What was the most significant data compromised in an incident?
Most Significant Data Compromised: The most significant data compromised in an incident were names, addresses, Social Security numbers, phone numbers, email addresses and None.
What was the most significant system affected in an incident?
Most Significant System Affected: The most significant system affected in an incident was Customer telephone system.
Data Breach Information
What was the most sensitive data compromised in a breach?
Most Sensitive Data Compromised: The most sensitive data compromised in a breach were names, addresses, Social Security numbers, phone numbers, email addresses and None.
What was the number of records exposed in the most significant breach?
Number of Records Exposed in Most Significant Breach: The number of records exposed in the most significant breach was 500.0.
Lessons Learned and Recommendations
What was the most significant recommendation implemented to improve cybersecurity?
Most Significant Recommendation Implemented: The most significant recommendation implemented to improve cybersecurity was Customers were advised to change their passwords on their financial accounts and look over recent statements for any unauthorized activity..
References
What is the most recent source of information about an incident?
Most Recent Source: The most recent source of information about an incident is California Office of the Attorney General.
What Do We Measure?
Every week, Rankiteo analyzes billions of signals to give organizations a sharper, faster view of emerging risks. With deeper, more actionable intelligence at their fingertips, security teams can outpace threat actors, respond instantly to Zero-Day attacks, and dramatically shrink their risk exposure window.
These are some of the factors we use to calculate the overall score:
Identify exposed access points, detect misconfigured SSL certificates, and uncover vulnerabilities across the network infrastructure.
Gain visibility into the software components used within an organization to detect vulnerabilities, manage risk, and ensure supply chain security.
Monitor and manage all IT assets and their configurations to ensure accurate, real-time visibility across the company's technology environment.
Leverage real-time insights on active threats, malware campaigns, and emerging vulnerabilities to proactively defend against evolving cyberattacks.
