Call Contact Center Company Cyber Security Posture
call.inf.brFundada em 2002, a Call Tecnologia e Serviços Ltda, conhecida como Call Contact Center atua de forma estratégica no segmento de Contact Center, no desenvolvimento de sistemas de informação e na gestão de infraestrutura. É o braço tecnológico do Grupo JCGontijo, cujo faturamento anual já supera a marca de 1 bilhão de reais e engloba grandes empresas como JCVG Participações, Atrium, Mineração Floresta do Araguaia e JC Participações. Com matriz localizada no centro político do país, Brasília-DF, com capital 100% nacional, a CALL está presente em 10 estados do país. Possui três sites próprios na capital federal (SIBS 1, SIBS 2 e SAAN) e mais 5 filiais em território nacional, localizados em São Paulo-SP, Paulínia-SP, Rio de Janeiro-RJ, Boa Vista-RR e a mais recente filial em Salvador-BA. Além de sua atuação nacional, A Call também faz parte da “Get in Touch”, um HUB de empresas TOP em serviços de Contact Center, com atendimento de padrão world class para toda a América Latina, EUA e México. Posicionada entre as 10 maiores empresas do setor de Contact Center, a Call apresenta uma sólida trajetória de crescimento, praticamente triplicando seu tamanho nos últimos 4 anos, atingindo um faturamento anual de cerca de R$ 250 milhões de reais no ano de 2012. Atualmente, a empresa conta com cerca de 10 mil funcionários, oferecendo a seus clientes 7 mil posições de atendimento e realizando registrando a expressiva marca de processamento de mais de 130 milhões de contatos por ano.
CCC Company Details
call-contact-center
10,001+ employees
0
541
IT Services and IT Consulting
call.inf.br
Scan still pending
CAL_1539216
In-progress
CCC Risk Score (AI oriented)Between 900 and 1000
This score is AI-generated and less favored by cyber insurers, who prefer the TPRM score.
CCC Global Score.png)
Call Contact Center Company Scoring based on AI Models
| Model Name | Date | Description | Current Score Difference | Score |
|---|---|---|---|---|
| AVERAGE-Industry | 03-12-2025 | This score represents the average cybersecurity rating of companies already scanned within the same industry. It provides a benchmark to compare an individual company's security posture against its industry peers. | N/A | Between 900 and 1000 |
Call Contact Center Company Cyber Security News & History
| Entity | Type | Severity | Impact | Seen | Url ID | Details | View |
|---|
Call Contact Center Company Subsidiaries
Fundada em 2002, a Call Tecnologia e Serviços Ltda, conhecida como Call Contact Center atua de forma estratégica no segmento de Contact Center, no desenvolvimento de sistemas de informação e na gestão de infraestrutura. É o braço tecnológico do Grupo JCGontijo, cujo faturamento anual já supera a marca de 1 bilhão de reais e engloba grandes empresas como JCVG Participações, Atrium, Mineração Floresta do Araguaia e JC Participações. Com matriz localizada no centro político do país, Brasília-DF, com capital 100% nacional, a CALL está presente em 10 estados do país. Possui três sites próprios na capital federal (SIBS 1, SIBS 2 e SAAN) e mais 5 filiais em território nacional, localizados em São Paulo-SP, Paulínia-SP, Rio de Janeiro-RJ, Boa Vista-RR e a mais recente filial em Salvador-BA. Além de sua atuação nacional, A Call também faz parte da “Get in Touch”, um HUB de empresas TOP em serviços de Contact Center, com atendimento de padrão world class para toda a América Latina, EUA e México. Posicionada entre as 10 maiores empresas do setor de Contact Center, a Call apresenta uma sólida trajetória de crescimento, praticamente triplicando seu tamanho nos últimos 4 anos, atingindo um faturamento anual de cerca de R$ 250 milhões de reais no ano de 2012. Atualmente, a empresa conta com cerca de 10 mil funcionários, oferecendo a seus clientes 7 mil posições de atendimento e realizando registrando a expressiva marca de processamento de mais de 130 milhões de contatos por ano.
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CCC Cyber Security News
Biggest Security Threats Facing Contact Centers in 2025
The 5 Most Common Contact Center Threats and How to Mitigate Them · 1. Voice Deepfake Technology · 2. Distributed Denial of Service (DDoS) Attacks · 3. Voice ...
Cobb posts notice of cybersecurity event, phone number for call center
Cobb County posted two notices, one announcement posted yesterday about a cybersecurity event the county has been monitoring since early May ...
The CX practitioner's intro to cyber security | CX Network
Customers are concerned about data security and it's putting new pressure on CX. Discover what you can do to deliver secure customer journeys without friction.
When voice deepfakes come calling
By cloning customers' voices,scammers are able to dupe call center agents into changing the emails, home addresses, and phone numbers associated ...
Contact center fraud: How to detect and prevent it
Cybercriminals target contact centers to gain access to sensitive customer information by exploiting agents and weak authentication processes.
4 Strategies for State and Local Governments to Secure Contact Centers
4 Strategies for State and Local Governments to Secure Contact Centers · 1. Protect Against Social Engineering · 2. Protect Against Phishing · 3 ...
Over 10m Conversations Exposed in AI Call Center Hack
A massive data breach has exposed over 10 million conversations from an AI-powered call center platform in the Middle East.
Stalled federal funding pauses cybersecurity, AI updates for Michigan 911 call centers
Legislation that would allocate nearly $15 billion to upgrade 911 systems in every state, unanimously passed the House Energy and Commerce Committee in 2023.
Fake call centre in Hyderabad’s Hitech city targeted NRIs and US citizens; 63 arrested
Telangana Cyber Security Bureau arrests 63 people working at a Hyderabad fake call centre scam targeting NRIs and US citizens.
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Frequently Asked Questions (FAQ) on Cybersecurity Incidents
CCC CyberSecurity History Information
Total Incidents: According to Rankiteo, CCC has faced 0 incidents in the past.
Incident Types: As of the current reporting period, CCC has not encountered any cybersecurity incidents.
Total Financial Loss: The total financial loss from these incidents is estimated to be {total_financial_loss}.
Cybersecurity Posture: The company's overall cybersecurity posture is described as Fundada em 2002, a Call Tecnologia e Serviços Ltda, conhecida como Call Contact Center atua de forma estratégica no segmento de Contact Center, no desenvolvimento de sistemas de informação e na gestão de infraestrutura. É o braço tecnológico do Grupo JCGontijo, cujo faturamento anual já supera a marca de 1 bilhão de reais e engloba grandes empresas como JCVG Participações, Atrium, Mineração Floresta do Araguaia e JC Participações. Com matriz localizada no centro político do país, Brasília-DF, com capital 100% nacional, a CALL está presente em 10 estados do país. Possui três sites próprios na capital federal (SIBS 1, SIBS 2 e SAAN) e mais 5 filiais em território nacional, localizados em São Paulo-SP, Paulínia-SP, Rio de Janeiro-RJ, Boa Vista-RR e a mais recente filial em Salvador-BA. Além de sua atuação nacional, A Call também faz parte da “Get in Touch”, um HUB de empresas TOP em serviços de Contact Center, com atendimento de padrão world class para toda a América Latina, EUA e México. Posicionada entre as 10 maiores empresas do setor de Contact Center, a Call apresenta uma sólida trajetória de crescimento, praticamente triplicando seu tamanho nos últimos 4 anos, atingindo um faturamento anual de cerca de R$ 250 milhões de reais no ano de 2012. Atualmente, a empresa conta com cerca de 10 mil funcionários, oferecendo a seus clientes 7 mil posições de atendimento e realizando registrando a expressiva marca de processamento de mais de 130 milhões de contatos por ano..
Detection and Response: The company detects and responds to cybersecurity incidents through {description_of_detection_and_response_process}.
Incident Details
Incident 1: Ransomware Attack
Title: {Incident_Title}
Description: {Brief_description_of_the_incident}
Date Detected: {Detection_Date}
Date Publicly Disclosed: {Disclosure_Date}
Date Resolved: {Resolution_Date}
Type: {Type_of_Attack}
Attack Vector: {Attack_Vector}
Vulnerability Exploited: {Vulnerability}
Threat Actor: {Threat_Actor}
Motivation: {Motivation}
Incident 2: Data Breach
Title: {Incident_Title}
Description: {Brief_description_of_the_incident}
Date Detected: {Detection_Date}
Date Publicly Disclosed: {Disclosure_Date}
Date Resolved: {Resolution_Date}
Type: {Type_of_Attack}
Attack Vector: {Attack_Vector}
Vulnerability Exploited: {Vulnerability}
Threat Actor: {Threat_Actor}
Motivation: {Motivation}
Common Attack Types: As of now, the company has not encountered any reported incidents involving common cyberattacks.
Identification of Attack Vectors: The company identifies the attack vectors used in incidents through {description_of_identification_process}.
Impact of the Incidents
Incident 1: Ransomware Attack
Financial Loss: {Financial_Loss}
Data Compromised: {Data_Compromised}
Systems Affected: {Systems_Affected}
Downtime: {Downtime}
Operational Impact: {Operational_Impact}
Conversion Rate Impact: {Conversion_Rate_Impact}
Revenue Loss: {Revenue_Loss}
Customer Complaints: {Customer_Complaints}
Brand Reputation Impact: {Brand_Reputation_Impact}
Legal Liabilities: {Legal_Liabilities}
Identity Theft Risk: {Identity_Theft_Risk}
Payment Information Risk: {Payment_Information_Risk}
Incident 2: Data Breach
Financial Loss: {Financial_Loss}
Data Compromised: {Data_Compromised}
Systems Affected: {Systems_Affected}
Downtime: {Downtime}
Operational Impact: {Operational_Impact}
Conversion Rate Impact: {Conversion_Rate_Impact}
Revenue Loss: {Revenue_Loss}
Customer Complaints: {Customer_Complaints}
Brand Reputation Impact: {Brand_Reputation_Impact}
Legal Liabilities: {Legal_Liabilities}
Identity Theft Risk: {Identity_Theft_Risk}
Payment Information Risk: {Payment_Information_Risk}
Average Financial Loss: The average financial loss per incident is {average_financial_loss}.
Commonly Compromised Data Types: The types of data most commonly compromised in incidents are {list_of_commonly_compromised_data_types}.
Incident 1: Ransomware Attack
Entity Name: {Entity_Name}
Entity Type: {Entity_Type}
Industry: {Industry}
Location: {Location}
Size: {Size}
Customers Affected: {Customers_Affected}
Incident 2: Data Breach
Entity Name: {Entity_Name}
Entity Type: {Entity_Type}
Industry: {Industry}
Location: {Location}
Size: {Size}
Customers Affected: {Customers_Affected}
Response to the Incidents
Incident 1: Ransomware Attack
Incident Response Plan Activated: {Yes/No}
Third Party Assistance: {Yes/No}
Law Enforcement Notified: {Yes/No}
Containment Measures: {Containment_Measures}
Remediation Measures: {Remediation_Measures}
Recovery Measures: {Recovery_Measures}
Communication Strategy: {Communication_Strategy}
Adaptive Behavioral WAF: {Adaptive_Behavioral_WAF}
On-Demand Scrubbing Services: {On_Demand_Scrubbing_Services}
Network Segmentation: {Network_Segmentation}
Enhanced Monitoring: {Enhanced_Monitoring}
Incident 2: Data Breach
Incident Response Plan Activated: {Yes/No}
Third Party Assistance: {Yes/No}
Law Enforcement Notified: {Yes/No}
Containment Measures: {Containment_Measures}
Remediation Measures: {Remediation_Measures}
Recovery Measures: {Recovery_Measures}
Communication Strategy: {Communication_Strategy}
Adaptive Behavioral WAF: {Adaptive_Behavioral_WAF}
On-Demand Scrubbing Services: {On_Demand_Scrubbing_Services}
Network Segmentation: {Network_Segmentation}
Enhanced Monitoring: {Enhanced_Monitoring}
Incident Response Plan: The company's incident response plan is described as {description_of_incident_response_plan}.
Third-Party Assistance: The company involves third-party assistance in incident response through {description_of_third_party_involvement}.
Data Breach Information
Incident 2: Data Breach
Type of Data Compromised: {Type_of_Data}
Number of Records Exposed: {Number_of_Records}
Sensitivity of Data: {Sensitivity_of_Data}
Data Exfiltration: {Yes/No}
Data Encryption: {Yes/No}
File Types Exposed: {File_Types}
Personally Identifiable Information: {Yes/No}
Prevention of Data Exfiltration: The company takes the following measures to prevent data exfiltration: {description_of_prevention_measures}.
Handling of PII Incidents: The company handles incidents involving personally identifiable information (PII) through {description_of_handling_process}.
Ransomware Information
Incident 1: Ransomware Attack
Ransom Demanded: {Ransom_Amount}
Ransom Paid: {Ransom_Paid}
Ransomware Strain: {Ransomware_Strain}
Data Encryption: {Yes/No}
Data Exfiltration: {Yes/No}
Ransom Payment Policy: The company's policy on paying ransoms in ransomware incidents is described as {description_of_ransom_payment_policy}.
Data Recovery from Ransomware: The company recovers data encrypted by ransomware through {description_of_data_recovery_process}.
Regulatory Compliance
Incident 1: Ransomware Attack
Regulations Violated: {Regulations_Violated}
Fines Imposed: {Fines_Imposed}
Legal Actions: {Legal_Actions}
Regulatory Notifications: {Regulatory_Notifications}
Incident 2: Data Breach
Regulations Violated: {Regulations_Violated}
Fines Imposed: {Fines_Imposed}
Legal Actions: {Legal_Actions}
Regulatory Notifications: {Regulatory_Notifications}
Regulatory Frameworks: The company complies with the following regulatory frameworks regarding cybersecurity: {list_of_regulatory_frameworks}.
Ensuring Regulatory Compliance: The company ensures compliance with regulatory requirements through {description_of_compliance_measures}.
Lessons Learned and Recommendations
Incident 1: Ransomware Attack
Lessons Learned: {Lessons_Learned}
Incident 2: Data Breach
Lessons Learned: {Lessons_Learned}
Incident 1: Ransomware Attack
Recommendations: {Recommendations}
Incident 2: Data Breach
Recommendations: {Recommendations}
Key Lessons Learned: The key lessons learned from past incidents are {list_of_key_lessons_learned}.
Implemented Recommendations: The company has implemented the following recommendations to improve cybersecurity: {list_of_implemented_recommendations}.
References
Additional Resources: Stakeholders can find additional resources on cybersecurity best practices at {list_of_additional_resources}.
Investigation Status
Incident 1: Ransomware Attack
Investigation Status: {Investigation_Status}
Incident 2: Data Breach
Investigation Status: {Investigation_Status}
Communication of Investigation Status: The company communicates the status of incident investigations to stakeholders through {description_of_communication_process}.
Stakeholder and Customer Advisories
Incident 1: Ransomware Attack
Stakeholder Advisories: {Stakeholder_Advisories}
Customer Advisories: {Customer_Advisories}
Incident 2: Data Breach
Stakeholder Advisories: {Stakeholder_Advisories}
Customer Advisories: {Customer_Advisories}
Advisories Provided: The company provides the following advisories to stakeholders and customers following an incident: {description_of_advisories_provided}.
Initial Access Broker
Incident 1: Ransomware Attack
Entry Point: {Entry_Point}
Reconnaissance Period: {Reconnaissance_Period}
Backdoors Established: {Backdoors_Established}
High Value Targets: {High_Value_Targets}
Data Sold on Dark Web: {Yes/No}
Incident 2: Data Breach
Entry Point: {Entry_Point}
Reconnaissance Period: {Reconnaissance_Period}
Backdoors Established: {Backdoors_Established}
High Value Targets: {High_Value_Targets}
Data Sold on Dark Web: {Yes/No}
Monitoring and Mitigation of Initial Access Brokers: The company monitors and mitigates the activities of initial access brokers through {description_of_monitoring_and_mitigation_measures}.
Post-Incident Analysis
Incident 1: Ransomware Attack
Root Causes: {Root_Causes}
Corrective Actions: {Corrective_Actions}
Incident 2: Data Breach
Root Causes: {Root_Causes}
Corrective Actions: {Corrective_Actions}
Post-Incident Analysis Process: The company's process for conducting post-incident analysis is described as {description_of_post_incident_analysis_process}.
Corrective Actions Taken: The company has taken the following corrective actions based on post-incident analysis: {list_of_corrective_actions_taken}.
Additional Questions
General Information
Ransom Payment History: The company has {paid/not_paid} ransoms in the past.
Last Ransom Demanded: The amount of the last ransom demanded was {last_ransom_amount}.
Last Attacking Group: The attacking group in the last incident was {last_attacking_group}.
Incident Details
Most Recent Incident Detected: The most recent incident detected was on {most_recent_incident_detected_date}.
Most Recent Incident Publicly Disclosed: The most recent incident publicly disclosed was on {most_recent_incident_publicly_disclosed_date}.
Most Recent Incident Resolved: The most recent incident resolved was on {most_recent_incident_resolved_date}.
Impact of the Incidents
Highest Financial Loss: The highest financial loss from an incident was {highest_financial_loss}.
Most Significant Data Compromised: The most significant data compromised in an incident was {most_significant_data_compromised}.
Most Significant System Affected: The most significant system affected in an incident was {most_significant_system_affected}.
Response to the Incidents
Third-Party Assistance in Most Recent Incident: The third-party assistance involved in the most recent incident was {third_party_assistance_in_most_recent_incident}.
Containment Measures in Most Recent Incident: The containment measures taken in the most recent incident were {containment_measures_in_most_recent_incident}.
Data Breach Information
Most Sensitive Data Compromised: The most sensitive data compromised in a breach was {most_sensitive_data_compromised}.
Number of Records Exposed: The number of records exposed in the most significant breach was {number_of_records_exposed}.
Ransomware Information
Highest Ransom Demanded: The highest ransom demanded in a ransomware incident was {highest_ransom_demanded}.
Highest Ransom Paid: The highest ransom paid in a ransomware incident was {highest_ransom_paid}.
Regulatory Compliance
Highest Fine Imposed: The highest fine imposed for a regulatory violation was {highest_fine_imposed}.
Most Significant Legal Action: The most significant legal action taken for a regulatory violation was {most_significant_legal_action}.
Lessons Learned and Recommendations
Most Significant Lesson Learned: The most significant lesson learned from past incidents was {most_significant_lesson_learned}.
Most Significant Recommendation Implemented: The most significant recommendation implemented to improve cybersecurity was {most_significant_recommendation_implemented}.
References
Most Recent Source: The most recent source of information about an incident is {most_recent_source}.
Most Recent URL for Additional Resources: The most recent URL for additional resources on cybersecurity best practices is {most_recent_url}.
Investigation Status
Current Status of Most Recent Investigation: The current status of the most recent investigation is {current_status_of_most_recent_investigation}.
Stakeholder and Customer Advisories
Most Recent Stakeholder Advisory: The most recent stakeholder advisory issued was {most_recent_stakeholder_advisory}.
Most Recent Customer Advisory: The most recent customer advisory issued was {most_recent_customer_advisory}.
Initial Access Broker
Most Recent Entry Point: The most recent entry point used by an initial access broker was {most_recent_entry_point}.
Most Recent Reconnaissance Period: The most recent reconnaissance period for an incident was {most_recent_reconnaissance_period}.
Post-Incident Analysis
Most Significant Root Cause: The most significant root cause identified in post-incident analysis was {most_significant_root_cause}.
Most Significant Corrective Action: The most significant corrective action taken based on post-incident analysis was {most_significant_corrective_action}.
What Do We Measure?
Every week, Rankiteo analyzes billions of signals to give organizations a sharper, faster view of emerging risks. With deeper, more actionable intelligence at their fingertips, security teams can outpace threat actors, respond instantly to Zero-Day attacks, and dramatically shrink their risk exposure window.
These are some of the factors we use to calculate the overall score:
Identify exposed access points, detect misconfigured SSL certificates, and uncover vulnerabilities across the network infrastructure.
Gain visibility into the software components used within an organization to detect vulnerabilities, manage risk, and ensure supply chain security.
Monitor and manage all IT assets and their configurations to ensure accurate, real-time visibility across the company's technology environment.
Leverage real-time insights on active threats, malware campaigns, and emerging vulnerabilities to proactively defend against evolving cyberattacks.
